Shipments and returns


We aim to ship items to the specified time given. For any questions, please email



We can only take return of goods in its original packaging and unused. If there is any damage caused by shipping it should be reported immediately or as soon as possible.

In the unlikely event of goods being shipped faulty or damaged in transit, One Dovetail LTD will replace the goods free of charge.

If you cancel the order before it is shipped you will be given a full refund.

We take customer satisfaction and the quality of our products very seriously. In the event of something not being satisfactory please contact our service department by email on or by telephone on 02089464614.